Troubleshooting and FAQ
Troubleshooting
Section titled “Troubleshooting”A channel isn’t on the Channels page
Section titled “A channel isn’t on the Channels page”- Check Recordkite is in the channel: open the channel’s details in Slack and look under Agents and apps. If it isn’t there, type
/invite @Recordkitein the channel. - Internal channels are listed under the Internal tab. Only Slack Connect channels can be mapped.
Conversations aren’t appearing in Attio
Section titled “Conversations aren’t appearing in Attio”- Check the channel shows Syncing on the Channels page. Recordkite only logs mapped channels.
- Recordkite only logs conversations from after a channel was mapped.
- Give it up to 15 minutes. Recordkite updates Attio every 5 to 15 minutes while a conversation is active.
- Conversations with nobody from outside your company aren’t logged.
- Look for the summary note in the company’s Notes, and for entries grouped under automation events on the Activity tab.
I see notes but no activities
Section titled “I see notes but no activities”- Activities need Attio Pro or Enterprise. On other plans, Recordkite writes summary notes and Last Slack interaction only. After upgrading, click Reconnect Attio in Settings.
- An activity needs at least one linked participant. Link the people in People → Who is this? and the activity appears on the conversation’s next update.
A person isn’t linked to their Attio record
Section titled “A person isn’t linked to their Attio record”Find them under People → Who is this? and click Find in Attio, or Create in Attio if they’re not there yet. See How people are matched.
Slack says Recordkite needs approval
Section titled “Slack says Recordkite needs approval”Some Slack workspaces require an admin to approve new apps. Ask a Slack admin to approve Recordkite, then we’ll finish connecting Slack with you.
Does Recordkite copy old Slack messages?
Section titled “Does Recordkite copy old Slack messages?”No. It logs conversations from the moment you map a channel.
Will my customers know Recordkite is in the channel?
Section titled “Will my customers know Recordkite is in the channel?”Yes. When you add Recordkite, Slack shows everyone in the channel, including your customer, that it was added. It appears in the channel’s list of apps.
Does Recordkite post in Slack?
Section titled “Does Recordkite post in Slack?”No. Recordkite reads channels you’ve mapped and writes to Attio. It doesn’t post messages.
Does it work with Slack direct messages?
Section titled “Does it work with Slack direct messages?”Not yet. Recordkite logs Slack Connect channels only.
Which Attio plan do we need?
Section titled “Which Attio plan do we need?”Any. Summary notes and Last Slack interaction work on every plan. The Activity timeline needs Attio Pro or Enterprise.
Who does Attio show as the author?
Section titled “Who does Attio show as the author?”Entries are written by the Recordkite app, so Attio shows them as created by Recordkite.
Do our teammates need Recordkite accounts?
Section titled “Do our teammates need Recordkite accounts?”No. Everyone’s messages in mapped channels are logged. Teammates who are Attio workspace members are linked as participants automatically. Invite people to Recordkite only if they’ll help link people or manage channels.
Can someone edit a summary note?
Section titled “Can someone edit a summary note?”Yes. If someone edits a note in Attio, Recordkite keeps their version and writes later updates to a new note.
How do we stop Recordkite?
Section titled “How do we stop Recordkite?”Unmap a channel to stop logging it, or remove Recordkite from the channel in Slack. To stop everything, an Owner can delete the organisation.
How do we get help?
Section titled “How do we get help?”Email hello@recordkite.com.
© 2026 Cranford Tech Limited. Recordkite is a trading name of Cranford Tech Limited, a company registered in England and Wales (company number 15069364). Not affiliated with Slack or Attio.
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